Subject: Ticket Assigned - Conversation with urooba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jun 2022 23:23:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with urooba urooba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  urooba Bot:  Hi Urooba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7374688714 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333950966            02:57 AM, 19th Jun                   Sohaib                   Hi Urooba, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:58 AM, 19th Jun                     urooba                    Hi i was making an order and it went through without even entering my card details.           02:58 AM, 19th Jun                     urooba                    Can you check if the order is placed?           02:59 AM, 19th Jun                     urooba                    If not. Please cancel it so that i can order again           02:59 AM, 19th Jun                     urooba                    My credit is also not showing now which was 9 BD           02:59 AM, 19th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:00 AM, 19th Jun                   Sohaib                   We are truly sorry for any delay happened. we'd appreciate Your patience. Please hold for a moment while we gather those details for you.           03:03 AM, 19th Jun                     urooba                    Sure           03:03 AM, 19th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would like to inform you that your order status now is on validation verifying payment Due to the confirmation process we would request you to allow us some time while your order getting confirmed as well Tell that going through please note the amount still not been captured from your account           03:09 AM, 19th Jun                     urooba                    Can you cancel it           03:10 AM, 19th Jun                   Sohaib                   In the meantime we won't be able to make cancel your order please allow us some time while your order gets canceled Succssefully           03:12 AM, 19th Jun                     urooba                    I have not even entered card details           03:13 AM, 19th Jun                     urooba                    It will be cancelled i think           03:13 AM, 19th Jun                     urooba                    But i need the order in a day           03:13 AM, 19th Jun                     urooba                    So i want cancellation asap           03:13 AM, 19th Jun                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            03:14 AM, 19th Jun                   Sohaib                   Is there anything else I can help you with?           03:16 AM, 19th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 AM, 19th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4515323