Subject: New Reply Received - Need Escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 22:09:48 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Need Escalation  Ticket comment <div dir="auto">Greetings...<div dir="auto"><br></div>
<div dir="auto">I had returned total 3 items mentioning all the details to courier driver. </div>
<div dir="auto">2 items (Bi-fold leather Wallet and ladies bag (still no confirmation of receiving this item by Centerpoint) ) of order no # 9573205959 from my account and</div>
<div dir="auto">1 item (Tie-ups and full length pyjama set) of order no # 9573307280 from my wife account and there is confirmation of receiving this item as shown in snapshot. </div>
<div dir="auto"><br></div>
<div dir="auto">Courier driver did not handover any paper to me but I have his contact number # +971-54 317 8354.</div>
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<div dir="auto">Please check and arrange to refund amount against returned items.</div>
<div dir="auto"><br></div>
<div dir="auto">Please refer snapshot of returned items.</div>
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<div dir="auto">Thanks </div>
<div dir="auto">Jamal </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 15, 2022, 1:24 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi MOHAMMAD,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you for getting in touch with us. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"><span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">We sincerely apologize for any inconvenience caused to you However As we have checked your order 9573205959 We can see that your refund has been initiated for the return request with No 1002722332 Would you please confirm if you have returned both return requests in the same package and provided them to one agent form our courier team, </span><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial'> </span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Looking forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043349327404'>IMG-20220615-WA0000.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043349327405'>IMG-20220615-WA0001.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043349327406'>IMG-20220615-WA0002.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498659