Subject: Ticket Assigned - Conversation with suman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 18:10:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suman suman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suman Bot:  Hi Suman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9573973248 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501181673            09:49 PM, 14th Jun                   Sohaib                   Hi Suman ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:50 PM, 14th Jun                     suman                    Hi shohaib           09:50 PM, 14th Jun                     suman                    Today delivery was scheduled           09:51 PM, 14th Jun                     suman                    Still not come           09:51 PM, 14th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 PM, 14th Jun                     suman                    I don’t understand as to why you put it as schedule date 14th and not deliver           09:51 PM, 14th Jun                     suman                    I ordered because it said next day delivery. I pay for the shipping too and 14th is almost over and there’s no delivery yet           09:53 PM, 14th Jun                     suman                    Seriously!!           09:53 PM, 14th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:53 PM, 14th Jun                     suman                    I’m waiting           09:54 PM, 14th Jun                     suman                    Give me one proper excuse           09:54 PM, 14th Jun                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+971501181673)  but didn't receive any response from your end           09:54 PM, 14th Jun                   Sohaib                   Could you please confirm if the following contact number is correct: +971501181673           09:54 PM, 14th Jun                     suman                    No one called           09:55 PM, 14th Jun                     suman                    I don’t have any missed calls           09:55 PM, 14th Jun                     suman                    Yes it is 501181673           09:56 PM, 14th Jun                     suman                    I was waiting           09:56 PM, 14th Jun                     suman                    I did not receive any calls           09:56 PM, 14th Jun                     suman                    You want proof?           09:57 PM, 14th Jun                     suman                    I’ll send a screen shot of the calls I received today           09:57 PM, 14th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:57 PM, 14th Jun                   Sohaib                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           09:57 PM, 14th Jun                     suman                    Can you tell me why this lie?           09:58 PM, 14th Jun                     suman                    I’m sure the delivery guy is lying           09:58 PM, 14th Jun                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:00 PM, 14th Jun                     suman                    I want to know why he lied           10:00 PM, 14th Jun                     suman                    He thinks we are stupid to place an order keep waiting           10:01 PM, 14th Jun                     suman                    Pay extra shipping for this delayed order?           10:01 PM, 14th Jun                     suman                    I want it delivered ASAP and want to know who the delivery guy was who said he called.           10:02 PM, 14th Jun                     suman                    What if I was traveling tomorrow??           10:02 PM, 14th Jun                     suman                    Luckily I’m not. This is ridiculous service           10:03 PM, 14th Jun                     suman                    Why do you keep such delivery guys who mess up like this?           10:03 PM, 14th Jun                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that           10:04 PM, 14th Jun                   Sohaib                   We'd promise you that we will work to avoid such mistakes in the future,            10:04 PM, 14th Jun                   Sohaib                   Now Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:04 PM, 14th Jun                     suman                    I need it ASAP           10:04 PM, 14th Jun                   Sohaib                   Rest assured with that           10:05 PM, 14th Jun                   Sohaib                   Is there anything else I can help you with?           10:07 PM, 14th Jun                     suman                    No thanks           10:08 PM, 14th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:09 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498650