Subject: Ticket Assigned - Conversation with chima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 18:06:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chima chima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chima Bot:  Hi Chima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9573647913 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559073289            09:50 PM, 14th Jun                   Sohaib                   Hi Chima,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:52 PM, 14th Jun                     chima                    I was told my order will arrive on the 12th of June, its more than two days now and i keep on getting text messages that my order is out for delivery still no body has contacted me           09:53 PM, 14th Jun                     chima                    Now from the tracking i am seeing that delivery failed twice when there was absolutely no contact from any delivery agent           09:53 PM, 14th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 PM, 14th Jun                     chima                    Ok           09:54 PM, 14th Jun                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+971559073289)  but didn't receive any response from your end           09:57 PM, 14th Jun                   Sohaib                   Could you please confirm if the following contact number is correct : +971559073289           09:57 PM, 14th Jun                     chima                    Yes           09:57 PM, 14th Jun                     chima                    Nobody contacted me           09:58 PM, 14th Jun                     chima                    Not even a single call at all           10:00 PM, 14th Jun                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:00 PM, 14th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           10:00 PM, 14th Jun                     chima                    Is the order cancelled or what? I will like to know           10:01 PM, 14th Jun                     chima                    I want to go to Abu Dhabi and has been waiting for this before i go           10:01 PM, 14th Jun                     chima                    If they are delivering tomorrow please let me know if not i can head out instead of just waiting           10:01 PM, 14th Jun                   Sohaib                   Kindly note that our courier team will be made three attempts on the three different dates before sending the item back to our warehouse           10:02 PM, 14th Jun                     chima                    I wonder how they made 3 attempts without calling me for once           10:03 PM, 14th Jun                     chima                    All i want to know is if order is cancelled or if they are bringing tomorrow?           10:04 PM, 14th Jun                   Sohaib                   Your hasn't been cancelled yet they will arrange deliver to you very soon Kindly expect that within tomorrow           10:05 PM, 14th Jun                     chima                    Thats ok           10:05 PM, 14th Jun                     chima                    Thank you           10:05 PM, 14th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 PM, 14th Jun                     chima                    You too           10:06 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498634