Subject: Ticket Assigned - Conversation with aslam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 17:33:11 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aslam aslam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aslam Bot:  Hi Aslam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97431259176            09:07 PM, 14th Jun                     aslam                    Ok           09:07 PM, 14th Jun                   Sohaib                   Hi Aslam ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:11 PM, 14th Jun                     aslam                    Hi           09:14 PM, 14th Jun                     aslam                    Sorry shohaib for the delay           09:14 PM, 14th Jun                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            09:17 PM, 14th Jun                     aslam                    My name is Rinsha . Aslam is my husband i have to file a complaint regarding my shukran point . I was in qatar as a visitor from january and i went to max on feb 2022 with my husband and i had purchased for 3500qr and now i have rp so we were planned to shopping so still now i dint purchased from online . While my last purchase i had given my 31259176 number and they told i have shukran point after loggin the app having only 90 points . I need my points dont do like this           09:17 PM, 14th Jun                     aslam                    For 3500 shopping i got only 90 points just now only i checled           09:17 PM, 14th Jun                     aslam                    Please give me my shukran points for 3500 now . I need to shop now           09:18 PM, 14th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:20 PM, 14th Jun                     aslam                    Helo please provide me my sshukran points now           09:20 PM, 14th Jun                     aslam                    Helo i need to do shopping please provide me shukran points 3500           09:21 PM, 14th Jun                     aslam                    Helo           09:23 PM, 14th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:24 PM, 14th Jun                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:30 PM, 14th Jun                   Sohaib                   Is there anything else I can help you with?           09:32 PM, 14th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:32 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498488