Subject: Note Added - [#4375686] Refund Complaint
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 14:29:04 +0000

Hi ,    Rahul Nerkar (TCS) added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4375686    Subject:  Refund Complaint   Requester: السلام عليكم    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear All,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Refund credited to customer account. Please find the KPAY details.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span class="col-lg-12">IP Address <span class="col-lg-3">
52.158.125.207</span>  <span class="col-lg-1">
</span>Batch ID <span class="col-lg-2">-1</span> </span>
<div class="col-lg-12">
Transaction Date/Time <span class="col-lg-3">
Thu Jun 02 13:25:51 AST 2022</span> <span class="col-lg-1"></span>Post Date
<span class="col-lg-2">0602</span> </div>
<div class="col-lg-12">
Transaction ID <span class="col-lg-3">
202215332776487</span> <span class="col-lg-1"></span>Action Code
<span class="col-lg-2"></span><span class="col-lg-2">Credit</span> <span class="col-lg-2">
</span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span>
</div>
<div class="col-lg-12">
Merchant ID <span class="col-lg-3">
2683</span> <span class="col-lg-1"></span>Terminal ID
<span class="col-lg-2">268301</span> </div>
<div class="col-lg-12">
Payment Instrument <span class="col-lg-3">
Debit Card </span><span class="col-lg-1"></span>Brand ID
<span class="col-lg-2">Kuwait Finance House</span> </div>
<div class="col-lg-12">
Card Number <span class="col-lg-3">
450778******2884</span> <span class="col-lg-1"></span>Card Expiration
<span class="col-lg-2">Jun , 2024</span> </div>
<div class="col-lg-12">
Transaction Amount <span class="col-lg-3">
28.500</span> <span class="col-lg-1"></span>Currency Code
<span class="col-lg-2">414</span> </div>
<div class="col-lg-12">
Merchant Track ID <span class="col-lg-3">
pay_7mtx7qbc3nrl5b47jjoovxn6pu</span> <span class="col-lg-1"></span>Result Code
<span class="col-lg-2">CAPTURED</span> </div>
<div class="col-lg-12">
Host Response <span class="col-lg-3">
00</span> <span class="col-lg-1"></span>Authorization Code
<span class="col-lg-2">084139</span> </div>
<div class="col-lg-12">
AVS Response <span class="col-lg-3">
</span><span class="col-lg-1"></span>CVD2 Validation Repsonse
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12">
Reference ID <span class="col-lg-3">
215397000700</span> <span class="col-lg-1"></span>STAN ID
<span class="col-lg-2">890550</span> </div>
<div class="col-lg-12">
Cardholder Address <span class="col-lg-2">
</span>
</div>
<div class="col-lg-12">
ECI <span class="col-lg-3">
7</span> <span class="col-lg-1"></span>Cardholder Zip Code
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12">
User Field 1 <span title="" class="col-lg-3" style="overflow:hidden">
</span><span class="col-lg-1"></span>User Field 2
<span title="" class="col-lg-2" style="overflow:hidden"></span>
</div>
<div class="col-lg-12">
User Field 3 <span title="" class="col-lg-3" style="overflow:hidden">
</span><span class="col-lg-1"></span>User Field 4
<span title="" class="col-lg-2" style="overflow:hidden"></span>
</div>
<div class="col-lg-12">
User Field 5 <span title="" class="col-lg-3" style="overflow:hidden">
</span><span class="col-lg-1"></span><span class="col-lg-2"></span>
</div>
<div class="col-lg-12">
UCAF <span class="col-lg-3">
</span><span class="col-lg-1"></span>Host Tran ID
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12">
<span class="col-lg-6"></span>
</div>
<div class="col-lg-12"><span class="col-lg-9 col-lg-offset-5">     
 </span></div>
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Regards,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Rahul Nerkar.</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 14, 2022 3:32 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4375686] - Refund Complaint
</div>
<div> </div>

<div>
<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</font></i></b></div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi  Team,<br>
<br>
Order id  : 8162145949<br>
<br>
RMA: 1002276576<br>
<br>
The refund declined to refund many times due to refund_amount_exceeds_available_amount the refund please check and process the refund asap.<br>
 </div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Samer</div>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Sun, 12 Jun at 8:55 PM <span class="x_separator">
, Max &lt;[email-masked]&gt; wrote:
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">​Hi Roxanne,<br>
<br>
Thank you for your patience.<br>
<br>
We would like to inform you that we are working to fixed your issue on priority. Once we will get any update we will get back to you.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team.</div>
</div>
</div>
</span>
</blockquote>
</div>
</div>
<br>

</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>