Subject: Ticket Assigned - Conversation with heba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 19:52:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba heba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568091053            11:37 PM, 13th Jun                   Sohaib                   Hi Heba,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:37 PM, 13th Jun                     heba                    Good evening           11:38 PM, 13th Jun                     heba                    i need to return one item from my previous order but i cannot select it           11:38 PM, 13th Jun                     heba                    i dont know y           11:38 PM, 13th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:39 PM, 13th Jun                     heba                    ok           11:39 PM, 13th Jun                   Sohaib                   is this regarding those items : 164352080 - - Flormar Breathing Colors Nail Enamel - 11 ml           11:41 PM, 13th Jun                   Sohaib                   164357988 - - Beachwear Floral Print Cover Up with Tie-Up Detail           11:41 PM, 13th Jun                     heba                    no           11:41 PM, 13th Jun                     heba                    yes this one           11:42 PM, 13th Jun                     heba                    actually i want to change size           11:42 PM, 13th Jun                     heba                    return size 20 and order size 18           11:42 PM, 13th Jun                   Sohaib                   We will initiate that from our nd as those items are non returnable products           11:43 PM, 13th Jun                     heba                    can u help with changing size only?           11:43 PM, 13th Jun                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:45 PM, 13th Jun                   Sohaib                    · You can now drop off your return to any (splashfashion) store across the UAE.           11:45 PM, 13th Jun                   Sohaib                   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashion) store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.           11:45 PM, 13th Jun                     heba                    so please help in return and i will order new size           11:46 PM, 13th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:46 PM, 13th Jun                     heba                    ok           11:46 PM, 13th Jun                     heba                    yes i recieved a messege           11:47 PM, 13th Jun                   Sohaib                   Would you like to put both items in one return request as we can see there is a return initiated by your end           11:48 PM, 13th Jun                     heba                    yes please           11:48 PM, 13th Jun                   Sohaib                   that would be better for you           11:48 PM, 13th Jun                     heba                    yes           11:48 PM, 13th Jun                   Sohaib                   allow me few minitue           11:48 PM, 13th Jun                     heba                    sure           11:48 PM, 13th Jun                   Sohaib                   We have created a return request for you for both items please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971568091053). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:50 PM, 13th Jun                   Sohaib                   Is there anything else I can help you with?           11:51 PM, 13th Jun                     heba                    no and thank you very much for your help           11:51 PM, 13th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:51 PM, 13th Jun                     heba                    u too           11:51 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4494181