Subject: Ticket Assigned - Conversation with thania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 21:38:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thania thania                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thania Bot:  Hi Thania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545618740            01:29 AM, 12th Jun                   Sohaib                   Hi Thania, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:30 AM, 12th Jun                     thania                    Hi           01:30 AM, 12th Jun                     thania                    Can i know when will i get my refund?           01:30 AM, 12th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:31 AM, 12th Jun                     thania                    Okay           01:31 AM, 12th Jun                   Sohaib                   Could you Please provide us with your order number so we can be able to assist you optimally. We appreciate your cooperation,,            01:32 AM, 12th Jun                   Sohaib                   Hi Thania, I'm not getting a response from you. Are we still connected?           01:35 AM, 12th Jun                   Sohaib                   Hi Thania, I have not received a response from you still, please confirm if we are still connected?           01:36 AM, 12th Jun                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:38 AM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484429