Subject: Ticket Assigned - Conversation with novie albenia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 21:06:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with novie albenia novie albenia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  novie albenia Bot:  Hi Novie Albenia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9573800124 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502721889            12:56 AM, 12th Jun               
     Sohaib                   Hi Novie , Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:57 AM, 12th Jun                     novie albenia                    im placingy order twice but why its still saying my order cant process successfully           12:58 AM, 12th Jun                   Sohaib                   We Have checkecd your order 9573800124 we can see that your order has been placed successfully As cash on delivery           01:00 AM, 12th Jun                   Sohaib                   Regarding another order           01:00 AM, 12th Jun                   Sohaib                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is no
 t captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:00 AM, 12th Jun                     novie albenia                    ok. this im receiving my payment was not successful           01:00 AM, 12th Jun                     novie albenia                    im paying it cash           01:00 AM, 12th Jun                   Sohaib                   Regarding 9573781677 - 9573781689 and 9573799308 Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:01 AM, 12th Jun                     novie albenia                    so im paying only this transaction right?           01:01 AM, 12th Jun                   Sohaib                   Kindly note that the amount has not been captured successfully           01:02 AM, 12th Jun                   Sohaib                   . You can also con
 tact your bank to confirm the same information           01:02 AM, 12th Jun                     novie albenia                    so I have to pay only 1 transaction the last one right? sorry im nust confused           01:02 AM, 12th Jun                   Sohaib                   Youve to pay cash value when your order be delivered to you           01:03 AM, 12th Jun                     novie albenia                    ok. inly this transaction is being process 9573800124           01:03 AM, 12th Jun                   Sohaib                   9573800124 Yes this order has been placed as well           01:04 AM, 12th Jun                   Sohaib                   Is there anything else I can help you with?           01:04 AM, 12th Jun                     novie albenia                    yeah only to clarify my order. only this transaction I will payrenew cash           01:04 AM, 12th Jun                   Sohaib                   Yes           01:05 AM, 12th Jun                     no
 vie albenia                    ok.thank you. sohaib           01:05 AM, 12th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 AM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484383