Subject: Ticket Assigned - Conversation with roy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 19:39:47 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roy roy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roy Bot:  Hi Roy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501069948            11:33 PM, 11th Jun                   Sohaib                   Hi Roy ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:33 PM, 11th Jun                     roy                    My order return products haven’t been collected yet           11:34 PM, 11th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:34 PM, 11th Jun                     roy                    Order 9573262085           11:35 PM, 11th Jun                   Sohaib                   Could you please confirm if the following contact number is correct: +971501069948           11:36 PM, 11th Jun                   Sohaib                   Once again please confirm the address: Princess Tower - Dubai - United Arab Emirates  6802 Princess TowerDubai Marina  Dubai           11:36 PM, 11th Jun                   Sohaib                   As we have checked your order we can see that your return request has been initiated on 6/8/22 please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971501069948). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:38 PM, 11th Jun                   Sohaib                   Is there anything else I can help you with?           11:38 PM, 11th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484208