Subject: Ticket Assigned - Conversation with abdulla ghaith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 19:35:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulla ghaith abdulla ghaith                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulla ghaith Bot:  Hi Abdulla Ghaith ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7373788250 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339712525            11:29 PM, 11th Jun                   Sohaib                   Hi Abdulla  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:30 PM, 11th Jun                     abdulla ghaith                    Hello Sohaib           11:30 PM, 11th Jun                     abdulla ghaith                    I placed an order and paid with Benefit           11:30 PM, 11th Jun                     abdulla ghaith                    I just received an SMS (Sorry, order 7373788250 was not processed successfully. Please try again or use Cash on Delivery           11:31 PM, 11th Jun                     abdulla ghaith                    can you let me know what's the issue?           11:31 PM, 11th Jun                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7373788243) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7373788250).           11:33 PM, 11th Jun                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:33 PM, 11th Jun                   Sohaib                   Is there anything else I can help you with?           11:33 PM, 11th Jun                     abdulla ghaith                    In this case I don't need to place the order again or have cash ready for when the delivery happens correct?           11:34 PM, 11th Jun                   Sohaib                   Kindly note that a new order was placed successfully which is: (7373788250).           11:34 PM, 11th Jun                   Sohaib                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:34 PM, 11th Jun                     abdulla ghaith                    Okay thanks           11:34 PM, 11th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:34 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484200