Subject: Ticket Assigned - Conversation with april
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 19:58:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with april april                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  april Bot:  Hi April ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9573203422 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562667963            11:48 PM, 10th Jun                     april                    Ok           11:50 PM, 10th Jun                   Sohaib                   Hi April ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:53 PM, 10th Jun                   Sohaib                   Could you please confirm if the following contact number is correct : +971562667963           11:54 PM, 10th Jun                     april                    I was wondering why it says that it is out for delivery but then right after it says failed to deliver           11:54 PM, 10th Jun                     april                    Yes thats my number           11:54 PM, 10th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:55 PM, 10th Jun                     april                             11:55 PM, 10th Jun                     april                    I didnt receive a call or no one came to our house           11:56 PM, 10th Jun                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           11:56 PM, 10th Jun                     april                    Thank you           11:56 PM, 10th Jun                   Sohaib                   Is there anything else I can help you with?           11:57 PM, 10th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 10th Jun                     april                    Thats all thanks           11:58 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4479987