Subject: Ticket Assigned - Conversation with reema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 18:07:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528312866            09:50 PM, 10th Jun                     reema                    Ok           09:50 PM, 10th Jun                     reema                    Not yet received a call           09:52 PM, 10th Jun                   Sohaib                   Hi Reema,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:52 PM, 10th Jun                     reema                    Hello           09:52 PM, 10th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:53 PM, 10th Jun                     reema                    I have placed a return request however no one has contacted my for return pick up           09:53 PM, 10th Jun                     reema                    May I know when my return pick up has been scheduled??           09:54 PM, 10th Jun                     reema                    Hi           09:55 PM, 10th Jun                   Sohaib                   Could you please confirm if the following contact number is correct : +971528312866           09:55 PM, 10th Jun                   Sohaib                   Could you please confirm if the following contact number is correct : +971528312866           09:56 PM, 10th Jun                     reema                    Yes           09:58 PM, 10th Jun                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:59 PM, 10th Jun                   Sohaib                   Is there anything else I can help you with?           10:00 PM, 10th Jun                     reema                    Ok           10:00 PM, 10th Jun                     reema                    May I know approximately when return will be picked up)?           10:00 PM, 10th Jun                     reema                    Or if I can return in the store directly?           10:01 PM, 10th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:03 PM, 10th Jun                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:03 PM, 10th Jun                   Sohaib                   If you're looking to return via store you've to cancelled return request online           10:04 PM, 10th Jun                   Sohaib                   Is there anything else I can help you with?           10:05 PM, 10th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4479750