Subject: New Reply Received - Fwd: Complain
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 16:25:49 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Fwd: Complain   Ticket comment <div>Other thing the green short has to be 11 drhms only as in the application </div>
<div>While payment you charged me 22 drhms </div>
<div>This is another 11 drhma different </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODA4NjE1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uNwSuonq97jQt3lr2I1BBj-jmiAzC35MzwmIHkrrI1Y" data-id="2043348086153"><img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODA4NjE1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3wWBd9v4pGVqbLT2oe6xsaVhhs4FQdraw7stcoYjAJo" data-id="2043348086154"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 10 Jun 2022, at 5:11 PM, [email-masked] wrote:<br><br>
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<blockquote><div dir="ltr">How 18 drhms only<div>I have to pay 92 drhms not 122 so there is 30 drhms more not 18 drhms </div>
<div>The 2 promotions for shorts 3 pieces 25% </div>
<div>And 2 tshirt by 30 drhms </div>
<div>And i applied promocode by 10% discount</div>
<div>So the total amount for refund has to be 30 drhms not 18 drhms<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 10 Jun 2022, at 2:16 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Mohammed,<br><br>Thank you for contacting us.<br><br>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.<br><br>We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">We have checked and would like to let you know that the amount of the offer which was not applied on your order number (9572560375) has been refunded to your Apple pay account amount of (AED 18) on (09/06/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We reiterate our apologies and share your understanding and patience.<br><br>
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<div dir="ltr">Feel free to contact us for further assistance.<br><br>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4438196