Subject: Ticket Assigned - Conversation with kaniz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 18:16:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kaniz kaniz                    Bot:  Hi again! Bot:  Please enter your name Customer:  kaniz Bot:  Hi Kaniz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:02 PM, 09th Jun                   Sohaib                   Hi Kaniz ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:03 PM, 09th Jun                     kaniz                    I have requested return and the person called once and I was busy and could not pick up the phone and when I called him back he said he called for pick up of order and since I didn’t pick up he cancelled the pick up and I will have to place another request           10:04 PM, 09th Jun                     kaniz                    But I am not able to place another request           10:04 PM, 09th Jun                     kaniz                    It still says return requested           10:04 PM, 09th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:04 PM, 09th Jun                     kaniz                    Infact I want to exchange the size of all the items           10:04 PM, 09th Jun                     kaniz                    Okay           10:05 PM, 09th Jun                   Sohaib                   Could you please if you're looking all items in your order           10:06 PM, 09th Jun                     kaniz                    Are you ther           10:06 PM, 09th Jun                     kaniz                    I am still waiting for your reply           10:06 PM, 09th Jun                   Sohaib                   Could you please if you're looking all items in your order           10:08 PM, 09th Jun                     kaniz                    There are a few items that I have requested to return           10:09 PM, 09th Jun                     kaniz                    I want all of them to be replaced to a different size           10:09 PM, 09th Jun                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash fashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash fashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:12 PM, 09th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4476426