Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jun 2022 22:10:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339277986            02:01 AM, 08th Jun                   Sohaib                   Hi, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:02 AM, 08th Jun                     hi                    Hi i was trying to make a purchase and when i tried to enter the OTP the app refreshed by itself           02:03 AM, 08th Jun                     hi                    Then i tried again and the same thing happened           02:03 AM, 08th Jun                     hi                    Now there are 2 orders pending and waiting for confirmation           02:03 AM, 08th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:03 AM, 08th Jun                     hi                             02:04 AM, 08th Jun                     hi                             02:04 AM, 08th Jun                     hi                    I need only the first order           02:04 AM, 08th Jun                     hi                    But the remaining amount cannot be paid because the app keeps refeshing           02:05 AM, 08th Jun                     hi                    Can yoi cancel the bd 13 order?           02:06 AM, 08th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however,Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:06 AM, 08th Jun                   Sohaib                   Is there anything else I can help you with?           02:07 AM, 08th Jun                     hi                    Can you cancel the 2nd order?           02:08 AM, 08th Jun                     hi                    Also can you arrange for me to make the payment at the shop when i go to collect?           02:08 AM, 08th Jun                     hi                    Marina Mall Manama           02:08 AM, 08th Jun                   Sohaib                   We are working in your issue in the meantime please allow us some time while we can sorted for you optimally           02:09 AM, 08th Jun                     hi                    Ok please let me know by tomorrow           02:09 AM, 08th Jun                     hi                    thank you           02:09 AM, 08th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 AM, 08th Jun                     hi                    You too           02:09 AM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4467261