Subject: Ticket Assigned - Conversation with tasnim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jun 2022 20:23:56 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tasnim tasnim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tasnim Bot:  Hi Tasnim ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +965604265            12:04 AM, 08th Jun                     tasnim                    60426526           12:04 AM, 08th Jun                   Sohaib                   Hi Tasnim ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:05 AM, 08th Jun                     tasnim                    Hello sohaib           12:06 AM, 08th Jun                     tasnim                    I have 7 pieces I need to replace           12:06 AM, 08th Jun                     tasnim                    Would I be aple to replace them from an actual showroom           12:06 AM, 08th Jun                     tasnim                    Or it has to be online?           12:07 AM, 08th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:07 AM, 08th Jun                     tasnim                    OK           12:07 AM, 08th Jun                   Sohaib                   In the meantime, an exchange is not available at www.splashfashions.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashions) store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashions) store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:09 AM, 08th Jun                     tasnim                    So I can't replace it from the shop?           12:10 AM, 08th Jun                     tasnim                    It doesn't have to be online           12:10 AM, 08th Jun                     tasnim                    Can I exchange it in the shop instead           12:10 AM, 08th Jun                     tasnim                    ??????           12:11 AM, 08th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however In the meantime, an exchange is not available at www.splashfashions.com.           12:12 AM, 08th Jun                     tasnim                    Sir. I'm not asking about an online exchange           12:12 AM, 08th Jun                     tasnim                    I'm asking when I return these items to the shop instead of getting a refund           12:12 AM, 08th Jun                     tasnim                    Can I get items with the same price that equals my return it           12:13 AM, 08th Jun                   Sohaib                   · You can now drop off your return to any (splashfashions) store across the Kuwait.           12:18 AM, 08th Jun                   Sohaib                   Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashions) store in the Kuwait. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:19 AM, 08th Jun                   Sohaib                   Is there anything else I can help you with?           12:21 AM, 08th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 AM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4467116