Subject: Ticket Assigned - Conversation with ahmed fawzy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 22:31:54 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed fawzy ahmed fawzy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed fawzy Bot:  Hi Ahmed Fawzy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559347568            02:25 AM, 07th Jun                   Sohaib                   Hi Ahmed, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:25 AM, 07th Jun                     ahmed fawzy                    I made a return request.. there’s some person 2 days ago called me to ask me about the availability.. i told him after 2 hours .. didnt come and didnt call again.. and there’s no one till now to come           02:27 AM, 07th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you           02:27 AM, 07th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 AM, 07th Jun                     ahmed fawzy                    Ok           02:28 AM, 07th Jun                   Sohaib                   We are truly sorry for any delay happened However please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971559347568).           02:28 AM, 07th Jun                   Sohaib                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further, Kindly expect that within tomorrow           02:29 AM, 07th Jun                   Sohaib                   Is there anything else I can help you with?           02:29 AM, 07th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:31 AM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4461888