Subject: Ticket Assigned - Conversation with katrina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 19:56:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with katrina katrina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  katrina Bot:  Hi Katrina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470585373            11:51 PM, 06th Jun                     katrina                    Can i cancel my order?           11:51 PM, 06th Jun                   Sohaib                   Hi Katrina ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:51 PM, 06th Jun                     katrina                    Good evening           11:52 PM, 06th Jun                     katrina                    Can i cancel my order? I purchased it online this afternoon... and happen to realize that the size is so big           11:52 PM, 06th Jun                   Sohaib                   Is this regarding your order: 4673130785           11:53 PM, 06th Jun                     katrina                    Yes           11:53 PM, 06th Jun                     katrina                    The pants           11:53 PM, 06th Jun                     katrina                    Only the pants but the comforter i will proceed it           11:54 PM, 06th Jun                   Sohaib                   We see that you want us to cancel your order or make any changes in the meantime. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:54 PM, 06th Jun                   Sohaib                   Is there anything else I can help you with?           11:54 PM, 06th Jun                     katrina                    I see... thank you... for the advice... got it...           11:55 PM, 06th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:55 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4461656