Subject: Ticket Assigned - Conversation with eema khalid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 20:30:58 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eema khalid eema khalid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eema khalid Bot:  Hi Eema Khalid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9573078784 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569345309            12:18 AM, 06th Jun                     eema khalid                    Ok           12:19 AM, 06th Jun                   Sohaib                   Hi Eema  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:19 AM, 06th Jun                     eema khalid                    Hello, i have 2 orders showing. One says verifying payment, but one order has been placed           12:20 AM, 06th Jun                     eema khalid                    So i would like to cancel the one tht says “verifying payment”           12:20 AM, 06th Jun                     eema khalid                    ?           12:21 AM, 06th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:22 AM, 06th Jun                     eema khalid                    9573078784 cancel this order please           12:23 AM, 06th Jun                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9573078784) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9573079540).           12:23 AM, 06th Jun                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:23 AM, 06th Jun                     eema khalid                    So i wont be charged got the other order right? The one that says verifying payment?           12:24 AM, 06th Jun                   Sohaib                   Yes a new order was placed successfully which is: (9573079540).           12:25 AM, 06th Jun                   Sohaib                   Whenever this happens our system tries to capture the payment again automatically,           12:25 AM, 06th Jun                   Sohaib                   Is there anything else I can help you with?           12:25 AM, 06th Jun                     eema khalid                    Yes  but  if the payment goes through?           12:25 AM, 06th Jun                   Sohaib                   Kindly note that in the meantime we can cancel placed order:9573079540 as already been captured and regarding another order, we won't be able to cancel it as  was not placed successfully.           12:27 AM, 06th Jun                   Sohaib                   Would you like to go ahead with the cancellation process           12:28 AM, 06th Jun                     eema khalid                    No           12:29 AM, 06th Jun                     eema khalid                    Just wanted to make sure i dont get charged twice           12:29 AM, 06th Jun                   Sohaib                   Is there anything else I can help you with?           12:29 AM, 06th Jun                   Sohaib                   Rest assured with that           12:29 AM, 06th Jun                     eema khalid                    Okay thankyou  bless you           12:30 AM, 06th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 AM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4456400