Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 17:55:48 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558884911            09:34 PM, 05th Jun                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:34 PM, 05th Jun                     hi                    Good evening           09:35 PM, 05th Jun                     hi                    I bought a shirt           09:35 PM, 05th Jun                     hi                    The problem is           09:35 PM, 05th Jun                     hi                    I order white but i received a yellow one           09:36 PM, 05th Jun                     hi                    And the size is big           09:36 PM, 05th Jun                     hi                    I ordered 16.5 but was little big           09:36 PM, 05th Jun                   Sohaib                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           09:36 PM, 05th Jun                     hi                    I want 16           09:36 PM, 05th Jun                   Sohaib                   We request you to please specify your order number and for which item you have received the wrong item along with its price so we can further assist you.           09:36 PM, 05th Jun                   Sohaib                   We would also request you to provide us some snapshots of the wrong item you received.           09:36 PM, 05th Jun                     hi                    Ok i will           09:37 PM, 05th Jun                     hi                             09:38 PM, 05th Jun                     hi                    What i receive is yellow not white           09:39 PM, 05th Jun                     hi                    So what is the procedure now           09:40 PM, 05th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:40 PM, 05th Jun                     hi                    Ok           09:40 PM, 05th Jun                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           09:44 PM, 05th Jun                     hi                    Most welcome           09:44 PM, 05th Jun                   Sohaib                   164196138 - - Sustainable Solid Shirt with Long Sleeves and Button Closure           09:45 PM, 05th Jun                     hi                    Yes           09:45 PM, 05th Jun                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971558884911). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           09:45 PM, 05th Jun                   Sohaib                   Is there anything else I can help you with?           09:45 PM, 05th Jun                     hi                    Can i go to the shop i replace by my self?!           09:46 PM, 05th Jun                     hi                    And*           09:46 PM, 05th Jun                   Sohaib                   Yes you would be able to do that if you're looking for it please let us know as you need to cancel the return request initiated online           09:47 PM, 05th Jun                     hi                    So which branch i should go           09:47 PM, 05th Jun                   Sohaib                   You can visit any nearest store across Abu Dhabi           09:48 PM, 05th Jun                   Sohaib                   You can return your item via any store you wish           09:48 PM, 05th Jun                     hi                    But there so branchs that they don't have the formal shirt for men           09:49 PM, 05th Jun                     hi                    Some*           09:49 PM, 05th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:49 PM, 05th Jun                   Sohaib                   Please allow us some time as we are checking this item's availability in store in the meantime we will inform you Within few hours We appreciate your cooperation with us           09:52 PM, 05th Jun                     hi                    ?           09:53 PM, 05th Jun                   Sohaib                   Is there anything else I can help you with?           09:53 PM, 05th Jun                     hi                    Yes what if i go to dalma mall branch and relpace it with other shirt           09:54 PM, 05th Jun                     hi                    That is okay?           09:54 PM, 05th Jun                   Sohaib                   You can do that           09:55 PM, 05th Jun                     hi                    ?           09:55 PM, 05th Jun                     hi                    Okay           09:55 PM, 05th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 05th Jun                     hi                    Thank u           09:55 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4455816