Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 16:50:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971555027120            08:35 PM, 05th Jun                   Sohaib                   Hi ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:36 PM, 05th Jun                     hello                    Hello sohaib           08:36 PM, 05th Jun                     hello                    I have requested to return two iteams a week ago           08:37 PM, 05th Jun                     hello                    No one came to pick it up           08:37 PM, 05th Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:38 PM, 05th Jun                     hello                    I would like to also edit my request and return only 1 item instead of 2           08:38 PM, 05th Jun                     hello                    Okay           08:38 PM, 05th Jun                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Could you please share your order number so we can be able to assist you optimally? We appreciate your cooperation,,            08:39 PM, 05th Jun                     hello                             08:41 PM, 05th Jun                     hello                             08:41 PM, 05th Jun                     hello                    I would like to only return the black jeans( first item)           08:41 PM, 05th Jun                   Sohaib                   We would request you when our courier team contacts you to arrange collection please handed over the item you're looking for return and the refund will be processed accordingly           08:45 PM, 05th Jun                     hello                    Okay           08:45 PM, 05th Jun                     hello                    When will they come please           08:45 PM, 05th Jun                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            08:47 PM, 05th Jun                   Sohaib                   Is there anything else I can help you with?           08:48 PM, 05th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           08:50 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4455451