Subject: New Reply Received - ORDER NO 9572147621 RECIEVED TODAY WITH 1 DRESS MISSING
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 08:13:39 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  ORDER NO 9572147621 RECIEVED TODAY WITH 1 DRESS MISSING   Ticket comment <div class="WordSection1">
<div class="MsoNormal">I don’t understand why this is a credit and not a cash refund as I paid cash for it and would like the money returned by cash as the item was not received.
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Splash</a><br>
<b>Sent: </b>03 June 2022 02:16<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#4440459] - ORDER NO 9572147621 RECIEVED TODAY WITH 1 DRESS MISSING</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Aysha</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:#F5F7F9'>We sincerely apologize for any inconvenience caused, However, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would
 like to inform you that we have processed the refund of the amount (AED 55) for the item that was missing from your order in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 1 - Simply log onto your account</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 2 - Start shopping</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 3 - Add chosen items to the basket</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 4 - Proceed to checkout</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Step 5 - Select my credit as a payment option</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4440459:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4440459