Subject: Ticket Assigned - Conversation with yusra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 21:57:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yusra yusra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yusra Bot:  Hi Yusra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7372012218 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333970771            01:48 AM, 02st Jun                   Sohaib                   Hi Yusra ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:49 AM, 02st Jun                   Sohaib                   Hi Yusra, I'm not getting a response from you. Are we still connected?           01:51 AM, 02st Jun                     yusra                    ?           01:51 AM, 02st Jun                     yusra                    Yes           01:51 AM, 02st Jun                     yusra                    I’m here           01:51 AM, 02st Jun                     yusra                    ???           01:51 AM, 02st Jun                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+97333970771)  but didn't receive any response from your end           01:51 AM, 02st Jun                   Sohaib                   Could you please confirm that if the following contact number is correct : 97333970771           01:52 AM, 02st Jun                     yusra                    I have not received the order yet and I receive messages that the customer refused to receive the order and the order did not reach my home           01:52 AM, 02st Jun                     yusra                    Yes this my number and nobody called me today and no one come to my home           01:53 AM, 02st Jun                   Sohaib                   Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           01:53 AM, 02st Jun                   Sohaib                   Is there anything else I can help you with?           01:53 AM, 02st Jun                     yusra                    We are at home all day long           01:53 AM, 02st Jun                     yusra                    I just got a message that the customer refused to receive the order           01:54 AM, 02st Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we will do our best to arrange that for you as well priority basis           01:55 AM, 02st Jun                   Sohaib                   Is there anything else I can help you with?           01:55 AM, 02st Jun                     yusra                    But I didn't get any calls           01:55 AM, 02st Jun                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            01:55 AM, 02st Jun                   Sohaib                   Is there anything else I can help you with?           01:56 AM, 02st Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:57 AM, 02st Jun                     yusra                    Is the courier from your side lying?           01:57 AM, 02st Jun                     yusra                    Very upset about this           01:57 AM, 02st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4437298