Subject: Ticket Assigned - Conversation with safia naznin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 22:30:35 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safia naznin safia naznin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safia naznin Bot:  Hi Safia Naznin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9572429580 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9572425980 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971563023715            02:24 AM, 01st Jun                   Sohaib                   Hi Safia  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:25 AM, 01st Jun                     safia naznin                    Hello           02:25 AM, 01st Jun                     safia naznin                    How are you?           02:25 AM, 01st Jun                     safia naznin                    My order number is 9572425980 and it is placed           02:26 AM, 01st Jun                     safia naznin                    However, I get an email and a sms saying my order 9572424966 is not processed           02:27 AM, 01st Jun                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 AM, 01st Jun                     safia naznin                    And no amount has been deducted when it has.           02:27 AM, 01st Jun                     safia naznin                    I  very confused. Please clear the misunderstanding           02:28 AM, 01st Jun                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           02:28 AM, 01st Jun                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9572424966) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9572425980).           02:28 AM, 01st Jun                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:28 AM, 01st Jun                     safia naznin                    Okay thank you Sohaib           02:29 AM, 01st Jun                   Sohaib                   Is there anything else I can help you with?           02:29 AM, 01st Jun                     safia naznin                    No thank you           02:29 AM, 01st Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 AM, 01st Jun                     safia naznin                    Have a good day           02:29 AM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4431230