Subject: Note Added - [#4308632] Need escalation late collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 06:27:25 +0000

Hi ,    Ahmad Alawneh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4308632    Subject:  Need escalation late collection   Requester: mariam    Note Content:   <div class="WordSection1">
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<a id="OWAAMA2BDA98941864CCEACDFE4EAD411C4A4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a> check this please and schedule the pickup today
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ahmad Alawneh</div>
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<div>From: Gaurav Khemka &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, May 30, 2022 4:00 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Yanal Anz &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4308632] - Need escalation late collection</div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D'><a id="OWAAMD628889867514FE8B078924B58C55955" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Cambria Math",serif;text-decoration:none'>@Ahmad
 Alawneh</span></a><a id="OWAAM9F6DEC9669AF400FAA31AF5B001E2B2F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Cambria Math",serif;text-decoration:none'>@Yanal Anz</span></a></span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D'>Request you to please investigate this and expedite the closure.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D'>Gaurav Khemka</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 30 May 2022 3:42 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4308632] - Need escalation late collection</div>
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<a id="OWAAM3005747F3A1440E782C47C47BFF88839" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<a id="OWAAM54DF7A6F029E412192F4BA52BEF62676" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav</span></a> need assistance here no reply from Aramex.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDAxMTUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r65gQWnXlnHwWSt0Vm3gKjQWZnol8VS_4rMtN1-9rUI" data-id="2043344011537" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Friday, May 20, 2022 4:10 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4308632] - Need escalation late collection</div>
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<div class="MsoNormal">Hi <a id="OWAAMED0E1B053E68450F8640A1F5FD1B03CD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<div class="MsoNormal">Reminder for collection.</div>
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<div class="MsoNormal">Order: 9566842212</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDAxMTUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r65gQWnXlnHwWSt0Vm3gKjQWZnol8VS_4rMtN1-9rUI" data-id="2043344011537" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 20, 2022 3:19 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4308632] - Need escalation late collection</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist on this, and arrange the collection process with the new AWB.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection <br>
Order Date : Apr 20, 2022<br>
Order ID: 9566842212<br>
Tracking ID: 47712824331<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The new return request was created on (5/14/22) and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards, <br>
Aya.</span></div>
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