Subject: Ticket Assigned - Conversation with moustafa sharaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 22:23:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moustafa sharaf moustafa sharaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moustafa sharaf Bot:  Hi Moustafa Sharaf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7372159083 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97334310749            01:52 AM, 31th May                   Sohaib                   Hi Moustafa, Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:53 AM, 31th May                   Sohaib                   Would you please let us know how we can help you with your order: 7372159083           01:55 AM, 31th May                   Sohaib                   Hi Moustafa, I'm not getting a response from you. Are we still connected?           01:56 AM, 31th May                   Sohaib                   Hi Moustafa, I have not received a response from you still, please confirm if we are still connected?           01:57 AM, 31th May                     moustafa sharaf                    Hi           01:58 AM, 31th May                     moustafa sharaf                    Sorry           01:58 AM, 31th May                   Sohaib                   Would you please let us know how we can help you with your order: 7372159083           01:58 AM, 31th May                     moustafa sharaf                    This order come un packed           01:58 AM, 31th May                     moustafa sharaf                    Come in awful condition           01:59 AM, 31th May                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           01:59 AM, 31th May                     moustafa sharaf                    3 items folded and appear not new one           01:59 AM, 31th May                     moustafa sharaf                             02:01 AM, 31th May                   Sohaib                   Thank you for sharing the details. Please allow me a moment to check this for you.           02:02 AM, 31th May                     moustafa sharaf                             02:02 AM, 31th May                   Sohaib                   We sincerely apologize for any inconvenience caused however we will initiate a return request in the meantime from our end to avoid any delay in the future would you please agree with that           02:07 AM, 31th May                     moustafa sharaf                    If returned back and after i can't find the items or changes the price           02:09 AM, 31th May                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, and we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash fashion) store across the BAH.           02:10 AM, 31th May                   Sohaib                   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash fashion) store in the BAH.   · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:11 AM, 31th May                   Sohaib                   Is there anything else I can help you with?           02:12 AM, 31th May                     moustafa sharaf                    Order  number is 7372045719           02:12 AM, 31th May                     moustafa sharaf                    Not delivered yet           02:12 AM, 31th May                     moustafa sharaf                    Even it made before the one delivered today           02:13 AM, 31th May                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+97334310749)  but didn't receive any response from your end           02:16 AM, 31th May                   Sohaib                   Could you please confirm if the following contact number is correct : +97334310749           02:16 AM, 31th May                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           02:19 AM, 31th May                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:22 AM, 31th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4425690