Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 19:09:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busi
 ness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333935587            10:46 PM, 30th May                   Sohaib                   Hi ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:48 PM, 30th May                     hi                    I receive wrong item from my last order           10:49 PM, 30th May                     hi                             10:49 PM, 30th May                     hi                    I order this but different product I received           10:49 PM, 30th May                     hi               
      Are you available!!!!!           10:52 PM, 30th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           10:54 PM, 30th May                   Sohaib                   We would also request you to provide us some snapshots of the wrong item you received.           10:56 PM, 30th May                   Sohaib                   163977158 - - Sustainable Solid Crew Neck T-shirt with Long Sleeves           10:59 PM, 30th May                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:00 PM, 30th May                     hi                    Gathering details until tomorrow?           11:01 PM, 30th May                   Sohaib                   We would also request you to provide us some snapshots of the wrong item you received.           11:03 PM, 30th May                   Sohaib        
            We have created a return request for the wrong item please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97333935587). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:06 PM, 30th May                   Sohaib                   Is there anything else I can help you with?           11:07 PM, 30th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4425309