Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 18:02:05 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">Hi</div>
<div dir="auto">I know that i need to link my shukran account but it doesnt let me; it says my phone number is linked to another shukran account!</div>
<div dir="auto">I approached shukran customer service and they said it will take 7 working days to solve the issue and hence i will lose shukran points from this purchase!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 30, 2022 7:49:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4423712] - My Account
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<div dir="ltr" style="margin-bottom:0.0001pt; line-height:normal">Hi Marwa</div>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for getting in touch with us.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically
 credited into your Shukran account. You can only earn the points on your last purchase.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">To link your Shukran card, please follow the below steps:</span></div>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">1- Log in to your account.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">2- Go to My account &gt; Shukran &gt; Link your account here.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">3- Follow the provided steps on the webpage</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">After you have linked your Shukran account and you have 200 points or more, you will be eligible to spend your points.</span></div>
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<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span><br>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">If you still facing any issues with your shukran card please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked]
 to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website URL)<br>
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<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4423712