Subject: Note Added - [#4308632] Need escalation late collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 12:00:17 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4308632    Subject:  Need escalation late collection   Requester: mariam    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'><a id="OWAAMD628889867514FE8B078924B58C55955" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Cambria Math",serif;text-decoration:none'>@Ahmad
 Alawneh</span></a><a id="OWAAM9F6DEC9669AF400FAA31AF5B001E2B2F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Cambria Math",serif;text-decoration:none'>@Yanal Anz</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'>Request you to please investigate this and expedite the closure.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'>Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'>Gaurav Khemka</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Cambria Math",serif;color:#1F497D;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, 30 May 2022 3:42 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4308632] - Need escalation late collection</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM3005747F3A1440E782C47C47BFF88839" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Collection still not done.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM54DF7A6F029E412192F4BA52BEF62676" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav</span></a> need assistance here no reply from Aramex.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Mzc4MjM0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMSpShjK7WBZ1P2S3Vm9pm1uGxeFPPQ5Uc90xPbZYyg" data-id="2043343782343" alt="Logo

Description automatically generated"></span><b><span lang="EN-US" style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry
<br>
<b>Sent:</b> Friday, May 20, 2022 4:10 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4308632] - Need escalation late collection</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMED0E1B053E68450F8640A1F5FD1B03CD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Reminder for collection.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Order: 9566842212</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">AWB: 47712824331</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Mzc4MjM0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMSpShjK7WBZ1P2S3Vm9pm1uGxeFPPQ5Uc90xPbZYyg" data-id="2043343782343" alt="Logo

Description automatically generated"></span><b><span lang="EN-US" style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, May 20, 2022 3:19 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4308632] - Need escalation late collection</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly assist on this, and arrange the collection process with the new AWB.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection <br>
Order Date : Apr 20, 2022<br>
Order ID: 9566842212<br>
Tracking ID: 47712824331<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The new return request was created on (5/14/22) and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
<br>
Regards, <br>
Aya.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4308632:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>