Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 23:32:59 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  My Account  Ticket comment <div>
<div dir="auto">hi, </div>
<div dir="auto">Order no. 8171777162</div>
<div dir="auto">the item that was not received is</div>
<div dir="auto"><strong style="color:rgb(61,70,72);font-family:Helvetica,Arial,sans-serif;font-size:0.875rem;text-align:-webkit-right;word-spacing:1px"> </strong></div>
<strong style="color:rgb(49,49,49);font-family:Helvetica,Arial,sans-serif;font-size:0.8125rem;text-align:-webkit-right;word-spacing:1px">تيشيرت بياقة مستديرة وأكمام كشكش قصيرة وطبعات زهرية </strong><br style="color:rgb(49,49,49);font-family:Helvetica,Arial,sans-serif;font-size:13px;text-align:-webkit-right;word-spacing:1px"><span style="font-family:Helvetica,Arial,sans-serif;word-spacing:1px;line-height:22px;font-size:0.875rem;color:rgb(61,70,72);display:block;text-align:right;direction:rtl">اللون: بنفسجي</span><span style="font-family:Helvetica,Arial,sans-serif;word-spacing:1px;line-height:22px;font-size:0.875rem;color:rgb(61,70,72);display:block;text-align:right;direction:rtl">المقاس: 3-2سنوات</span>
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<div dir="auto">the item that delivered is attached <div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzU5NjE3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gVfGFEzX_qPvw6JGhlVtVYM96yA6iGfWTcvGrkVQraQ" data-id="2043343596174" style="max-width: 100%"></div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">feel free to call at +96566805434</div>
<div dir="ltr" class="gmail_attr">في اثنين، ٣٠ مايو، ٢٠٢٢ في ٢:١٩ ص، كتب Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0.8ex;border-right-width:1px;border-right-style:solid;border-right-color:rgb(204,204,204);padding-right:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4412941</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4412941<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Danah,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for reaching out to us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We request you to please specify your order and for which item you have received the wrong item along with its price so we can further assist you.</span></div>
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<span rel="tempredactor">​</span><br>
</div>
<div><span rel="tempredactor">We would also request you to provide us with some snapshots of the wrong item you received.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We look forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> Your friends,</span></div>
<div><span rel="tempredactor"> The Support Team</span></div>
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<div></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4412941