Subject: Ticket Assigned - Conversation with laila
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 21:05:39 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laila laila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laila Bot:  Hi Laila ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559858783            12:47 AM, 30th May                     laila                    I forget my email           12:47 AM, 30th May                   Sohaib                   Hi Laila ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:47 AM, 30th May                     laila                    Hi sorry i forget my email address           12:48 AM, 30th May                     laila                    I change my mobil so dnt no           12:48 AM, 30th May                     laila                    But number still 0559858783           12:49 AM, 30th May                   Sohaib                   Could you please provide us with any order number from your order history records           12:49 AM, 30th May                     laila                    I buy by shop first time i try to online           12:49 AM, 30th May                     laila                    I think [email-masked]           12:50 AM, 30th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:50 AM, 30th May                     laila                    Thnx           12:50 AM, 30th May                   Sohaib                   We are really sorry for that However we would like to inform you that we won't be able to locate any account via mail and phone number provided would please if you have placed any order via this account share the order number with to check ann investigate accordingly           12:54 AM, 30th May                   Sohaib                   We appreciate your cooperation with us           12:54 AM, 30th May                     laila                    Hello           12:58 AM, 30th May                     laila                    This is new mobile now see i forget english ?           12:59 AM, 30th May                     laila                    I have lots of bills Max but not online           01:00 AM, 30th May                   Sohaib                   We would like to inform you that due to security reasons, we are not authorized to make any changes to our customer's account. If you wish to change the phone number, you can log in to your account and from the setting option, you can update your correct phone number.           01:03 AM, 30th May                   Sohaib                   Is there anything else I can help you with?           01:04 AM, 30th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 AM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4420363