Subject: Ticket Assigned - Conversation with yesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 21:02:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yesha yesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  yesha Bot:  Hi Yesha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9572158655 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971505498426            12:49 AM, 30th May                   Sohaib                   Hi Yesha ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:50 AM, 30th May                     yesha                    Hi Shohaib           12:50 AM, 30th May                     yesha                    I have 2 queries           12:51 AM, 30th May                     yesha                    In my previous order I ordered 2 items. 1 was automatically cancelled just wanted to know why           12:51 AM, 30th May                     yesha                    Secondly I need to changey delivery address for the order as well.           12:52 AM, 30th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:54 AM, 30th May                     yesha                    Alright I am waiting           12:56 AM, 30th May                   Sohaib                   The (164138985 - - Sustainable 2Xtremz Printed Midi Dress with 3/4 Sleeves and Button-Up Closure) in your order ID 9572158655 went out of stock, so we've partially shipped your order and the amount of AED 119.00 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           12:56 AM, 30th May                     yesha                    Alright and the shipping address           12:58 AM, 30th May                   Sohaib                   Regarding  your delivery address would you please confirm if the new address is in the same city/ town of the previous one           12:58 AM, 30th May                     yesha                    Same city           12:58 AM, 30th May                     yesha                    Just another building           12:58 AM, 30th May                   Sohaib                   If so we would request you please inform our courier agent when he contacts you and he will assist you optimally Accordingly. They will be in touch with you via contact number : 971505498426           12:59 AM, 30th May                   Sohaib                   We thank you for your understanding and cooperation.           01:00 AM, 30th May                     yesha                    Alright thanks           01:00 AM, 30th May                   Sohaib                   Is there anything else I can help you with?           01:01 AM, 30th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:02 AM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4420359