Subject: Ticket Assigned - Conversation with ehtisham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 19:44:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ehtisham ehtisham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ehtisham Bot:  Hi Ehtisham ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9572036468 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566488707            11:39 PM, 29th May                   Sohaib                   Hi Ehtisham ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:40 PM, 29th May                     ehtisham                    can you confirm the extact status of my order           11:40 PM, 29th May                     ehtisham                    9572036468           11:41 PM, 29th May                     ehtisham                    order #           11:41 PM, 29th May                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9572035006) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9572036468).           11:42 PM, 29th May                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:42 PM, 29th May                     ehtisham                    so no need to place a new order??           11:43 PM, 29th May                   Sohaib                   Yes a new order was placed successfully which is: (9572036468).           11:43 PM, 29th May                   Sohaib                   Is there anything else I can help you with?           11:43 PM, 29th May                     ehtisham                    thank you           11:43 PM, 29th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 PM, 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4420170