Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 17:56:59 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">Hi team,</div>
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<div dir="auto">This was the baby shop opp al manhal palace abu dhabi. It was windy outside and i had tea in my hand so when i got in the security guard rudely said that i cannot carry it inside. I completely understand but there is a way of saying it. Then later me and my husband went inside and started looking out for someone to help with the sizes but none of the staffs were willing to help. They all ignored us when we were calling them. After 10-15 mins of waiting we got fed up and asked someone to help and the security guard came in and started being rude to us that there are people over there, we said theres no one check for your self and see! Then a lady hearing this commotion came up and didnt even apologize but just said this dress has only one size. Staffs are least bothered to be honest. We thought maybe its just us, but you should see the reviews in google about this baby store! Most people have had horrible experiences! Please inform your staffs that these small gestures can lead to losing a customer like us who only goes to baby shop whenever we want to buy something for a baby! </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 23 May 2022 at 9:18 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4385690</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span dir="ltr" rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px">Hi <a href="https://landmarkgroupservice.freshdesk.com/a/contacts/2043110475721" rel="noreferrer" target="_blank">Veena</a>,</span></div>
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<div><span rel="tempredactor">Thank you for contacting us.</span></div>
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<div><span rel="tempredactor">We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </span></div>
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<div><span rel="tempredactor">We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to take strict action on this. </span></div>
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<div><span dir="ltr" rel="tempredactor">Once Again we would request you to provide us with some more information about your inquiry the exact location and your personal contact number our team will be in touch with you very soon</span></div>
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<div><span rel="tempredactor">Again, please accept our sincere apologies for this.</span></div>
<div><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div><span rel="tempredactor">Your friends,</span></div>
<div><span rel="tempredactor" dir="ltr">The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4385690