Subject: New Reply Received - About Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 13:00:20 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  About Refund  Ticket comment <div dir="auto">When will I get my refund back? Pls let me know. It’s already above 16days after you have processed my refund.</div>
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<div>On Sat, 14 May 2022 at 2:36 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Chitsutun​,</div>
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<br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that refund for the items collected from you is not processed. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and they will arrange a refund for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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<div><b style="font-size:11pt"><font color="#000000">Chit Su Tun</font></b></div>
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<div class="MsoNormal" style="margin:0cm 0cm 8pt;line-height:15.6933px;font-size:11pt"><font color="#000000"><b style="background-color:rgb(159,197,232)">Physiotherapist</b></font></div>
<div class="MsoNormal" style="margin:0cm 0cm 8pt;line-height:15.6933px;font-size:11pt;font-family:Calibri,sans-serif"><i style="color:rgb(80,0,80);font-size:11pt;font-weight:700">HOPE Qatar Centre for Special Needs</i></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4324575