Subject: New Reply Received - Re: Your products are on the way - 9570070911
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 14 May 2022 18:18:52 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way - 9570070911  Ticket comment <div>Hi,
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<div>Can you please confirm that the delivery charge will be refunded along with the cost of the item given the incorrect product was delivered and you can’t send me the right one?</div>
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<div>Many thanks</div>
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<div>Stephanie <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 14 May 2022, at 9:54 PM, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Stephanie,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items due to the Wrong items delivered however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 800-775274 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return at any (Splash Fashion) store across the UAE.</div>
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<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">AS
 we can see that you've created a return request successfully please note that our courier team might take u 3-5 business days to collect the items</span> from your end they will contact you on the following number: +971564569614 to arrange collection </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4355070