Subject: Note Added - [#4173310] 9563337404
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 09 May 2022 10:10:02 +0000

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4173310    Subject:  9563337404   Requester: Meera Alketbi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMD3C40923EC1242B59491F712021DAAD7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</div>
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<div class="MsoNormal">Already done</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rgds</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, May 8, 2022 7:37 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4173310] - 9563337404</div>
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<div class="MsoNormal">Hi <a id="OWAAM807F2E37B9D14A66A104E0A752214511" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, May 4, 2022 6:07 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4173310] - 9563337404</div>
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<div class="MsoNormal">Hi <a id="OWAAMF5883059E561407A9B3A7927B116A48D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</div>
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<div class="MsoNormal">PFB <img width="191" height="317" style="width:1.9916in;height:3.3in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjQxNTQwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._PpynopmOcYo9XLlpKZVtWRZFfgm6i8dPNa45hWzBEc" data-id="2043336415400">
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<b>From:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 30, 2022 11:35 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4173310] - 9563337404</div>
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<div class="MsoNormal">Dear <a id="OWAAMABF8CF6C33634171AA7FFA4E59DAEEE6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>
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<div class="MsoNormal">Plz provide the picture.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Anand Nukala</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh
 Lama</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>
</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971543097515
</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971543097510</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971544764797</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, April 28, 2022 9:44 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4173310] - 9563337404</div>
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<div class="MsoNormal">Hi <a id="OWAAMEAECEEB236E4411F817D665CECBBFAD5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</div>
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<div class="MsoNormal">Please assist for the below WWD issue ASAP and contact the  customer.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9563337404<br>
Tracking ID: 18562569563337404-1<br>
Item ID: 158119983 </span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 18, 2022 1:53 PM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4173310] - 9563337404</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : Mar 29, 2022<br>
Order ID: 9563337404<br>
Tracking ID: 18562569563337404-1<br>
Item ID: 158119983 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Return and refund.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Item ReceivedIssue Description: Please find attached the image of the damaged item as shared by the customer. Kindly confirm whether the item will be returned and refunded.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Nikhil.</span></div>
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