Subject: New Reply Received - 2 orders with non updated status causing an issue with return
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 06 May 2022 05:44:29 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  2 orders with non updated status causing an issue with return  Ticket comment <div dir="auto">The orders <span style='color:rgb(31,33,35);font-family:lato,"helvetica neue",helvetica,arial,sans-serif;font-size:18px'>9567566105 &amp; </span><span style='color:rgb(31,33,35);font-family:lato,"helvetica neue",helvetica,arial,sans-serif;font-size:18px'>9567561944 are still shown as incomplete on the system.</span><div dir="auto"><span style='color:rgb(31,33,35);font-family:lato,"helvetica neue",helvetica,arial,sans-serif;font-size:18px'><br></span></div>
<div dir="auto"><span style='color:rgb(31,33,35);font-family:lato,"helvetica neue",helvetica,arial,sans-serif;font-size:18px'>The screenshots attached are real time and there has been no change on the system even after the follow up last week. </span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 5 May 2022, 9:18 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4301929</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi <span>Sachin</span> ,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for reaching out to us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We are truly sorry to hear that We will surely help you out with this.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We request you to please specify your order number and for which item you're looking to return it with its price so we can further assist you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We look forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor"> Your friends,</span></div>
<div><span rel="tempredactor"> The Support Team</span></div>
</div></div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043335698267'>Screenshot_20220506-094208_Brave.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043335698270'>Screenshot_20220506-094217_Brave.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4301929