Subject: New Reply Received - Return request cancelled - order# 2108283269
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 26 Apr 2022 23:30:30 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Return request cancelled - order# 2108283269  Ticket comment <div dir="ltr">
Hi,<div><br></div>
<div>Please note the request for that one item was done separately from the rest of the items but all 4 items in total have been sent in through the same package together and I have informed the guy who picked up my package that includes two return requests in one.</div>
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<div>Also, I still have not received my refund for the 1st return request that was seen out of the two requests done and it is stated that it’s on its way since the 14th of April.</div>
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<div>Please find below photos showing two separate return requests and both returned back in the same package it came in originally.</div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMjUwMjA5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b7HuyujFttCBFO6EFqwZvhyO3lOXx6blzhjrHsgD0c4" data-id="2043332502096"><img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMjUwMjA5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gKEBUWJaB7QU-JfCofpBQJ--Ub_qAQnxkUqk1G710nY" data-id="2043332502097"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 26 Apr 2022, at 2:21 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Hi Afaf,</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </div>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">We sincerely apologize for any inconvenience caused to you. However, we have checked regarding your Return request and as per their information registered over here we can see the item you mentioned has Not been collected yet from your side so would you like to confirm that if you return this item under Another tracking ID OR other order that would be better for us to investigate further </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 16px'></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">We are looking forward to hearing from you soon. Thank you for your cooperation with us!</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 16px'></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Your Friends,</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4179390