Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 24 Apr 2022 07:28:51 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busi
 ness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  504907254            05:58 PM, 06th Apr                     hi                    ok           05:58 PM, 06th Apr                     hi                    Hello, my name is Lucia. Today I bought a bra at the Emirates shopping mall and I just got home and I realize it's stained. The bodice has the label and I have the ticket. I'm too far away to go back to a local to change it. I want to return the product that is defectiv
 e and get my money back           05:58 PM, 06th Apr                   Aya                   Hello Lucia, I am Aya, thank you for contacting us. how may I help you today.           05:59 PM, 06th Apr                   Aya                   Please accept our full apology for this experience.           06:02 PM, 06th Apr                     hi                    hi           06:02 PM, 06th Apr                     hi                    Hello, my name is Lucia. Today I bought a bra at the Emirates shopping mall and I just got home and I realize it's stained. The bodice has the label and I have the ticket. I'm too far away to go back to a local to change it. I want to return the product that is defective and get my money back           06:02 PM, 06th Apr                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:05 PM, 06th Apr                     hi                    ok           06:05 PM, 06th Apr      
                hi                    ...           06:09 PM, 06th Apr                   Aya                   Could you please provide us with images about the item.           06:10 PM, 06th Apr                     hi                    yes           06:10 PM, 06th Apr                     hi                    wait please           06:11 PM, 06th Apr                   Aya                   I'm not getting a response from you. Are we still connected?           06:16 PM, 06th Apr                     hi                             06:17 PM, 06th Apr                     hi                    yes           06:17 PM, 06th Apr                     hi                    im here           06:17 PM, 06th Apr                   Aya                   Please share with us the damaged place           06:17 PM, 06th Apr                     hi                    It can't be that they give me the bra like that. And I'm not near the mall to go make the claim. I ask you to return my money           06:1
 8 PM, 06th Apr                     hi                    In the photo you can see that it is scratched with a pen           06:18 PM, 06th Apr                   Aya                   We would like to offer you a voucher with the amount of (30 AED) as a compensation for this misatke.           06:20 PM, 06th Apr                   Aya                   Could you please confirm your wish about it?           06:20 PM, 06th Apr                     hi                    no           06:21 PM, 06th Apr                     hi                    I do not want to buy from this brand again because I did not have good experiences           06:21 PM, 06th Apr                     hi                    and the bra came out 35 dhs           06:21 PM, 06th Apr                   Aya                   Please accept our full apology for this experience.           06:22 PM, 06th Apr                     hi                    no           06:22 PM, 06th Apr                   Aya                   We would
  like to offer you a voucher with the amount of (35 AED) as a compensation for this mistake.           06:22 PM, 06th Apr                     hi                    I don't want a voucher, I want my money back. It's not the first time something like this has happened to me.           06:23 PM, 06th Apr                   Aya                   Could you please share with us the invoice.           06:27 PM, 06th Apr                     hi                    yes           06:27 PM, 06th Apr                     hi                    wait please           06:27 PM, 06th Apr                     hi                    i will take a photo           06:27 PM, 06th Apr                     hi                             06:31 PM, 06th Apr                     hi                             06:32 PM, 06th Apr                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist y
 ou in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:32 PM, 06th Apr                   Aya                   We will contact you through your email within 24 hours.           06:33 PM, 06th Apr                   Aya                   Is there anything else may I assist you?           06:33 PM, 06th Apr                     hi                    ok, are you going to write me by mail? Do you know how many days it can take?           06:34 PM, 06th Apr                     hi                    perfect           06:34 PM, 06th Apr                     hi                    thank you           06:34 PM, 06th Apr                     hi                    no thanks           06:34 PM, 06th Apr                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:35 PM, 06th Apr                     hi                    thanks           06:36 PM,
  06th Apr                     hi                    the same to you           06:36 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4135905