Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 13:14:11 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Team,<div><br></div>
<div>What is the update on Return request on Order #9512376248 as it has been so many days no one can to pick the parcel, order was placed on 12th November, Please update on this. </div>
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<div>From: Saeeda Shaikh &lt;[email-masked]&gt;<br>Date: Mon, Nov 8, 2021, 5:37 PM<br>To: Max &lt;[email-masked]&gt;, Splash Fashions &lt;[email-masked]&gt;<br>Subject: Re:[#3291520] - Returns Escalation <br>
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<div dir="auto">Dear Team,<div>
<br><div>What is the update on the refund as it is still not received???? </div>
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<br><br>-------- Original message --------<br>From: Saeeda Shaikh &lt;[email-masked]&gt;<br>Date: Sat, Nov 6, 2021, 3:04 PM<br>To: Max &lt;[email-masked]&gt;, Splash Fashions &lt;[email-masked]&gt;<br>Subject: Re:[#3291520] - Returns Escalation <br><blockquote>
<div dir="auto">Dear Team,<div><br></div>
<div>What is the update on the refund amount? It has been more than 6 days no email confirmation has been received regarding the refund. </div>
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<br><br>-------- Original message --------<br>From: Saeeda Shaikh &lt;[email-masked]&gt;<br>Date: Mon, Nov 1, 2021, 8:54 AM<br>To: Max &lt;[email-masked]&gt;<br>Subject: Re:[#3291520] - Returns Escalation <br><blockquote>
<div dir="auto">Dear Team,<div><br></div>
<div>I has been more than 7 days and i have been calling on the provided number but no response, please call and check with your collection partner for the time and date for the pick up and revert me.</div>
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<div>Regards, </div>
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<br><br>-------- Original message --------<br>From: Max &lt;[email-masked]&gt;<br>Date: Sun, Oct 31, 2021, 6:37 AM<br>To: [email-masked]<br>Subject: Re: [#3291520] - Returns<br><blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr"><div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Saeeda,</font></font></font></font></div></div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971554131773). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div><font style="vertical-align:inherit"><font style="vertical-align:inherit">The Support Team</font></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3291520