Subject: New Reply Received - NEED ESCALATION
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 17 Nov 2021 10:38:23 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">It's a shame till now no response from your side, atleast update the status of the same whether I should expect the delivery or not.</div>
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<div>On Tue, 16 Nov 2021, 12:44 pm Fahad Mohammed, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi,</div>
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<div dir="auto">PFA screenshot and kindly explain what's the problem here even after contacting customer care several times no response from your side for delivery of order #9511924877 which was placed on 10th November, I spoke to customer care agent and they keep promising me for the delivery, Kindly arrange the delivery ASAP.<br><br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Mon, 15 Nov 2021, 1:43 am Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Fahad,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3368516