Subject: Ticket Assigned - Conversation with sumi
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 17:58:46 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumi sumi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sumi Bot:  Hi Sumi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564430754            09:46 PM, 15th Nov                   Sohaib                   Hi Sumi, Thank you for contacting us. How may I help you?           09:47 PM, 15th Nov
                      sumi                    I need to check if I can still return the product I purchased on 08 Nov           09:48 PM, 15th Nov                     sumi                    If so can I select another one in place of it?           09:48 PM, 15th Nov                     sumi                    Or the return will only be refunded?           09:49 PM, 15th Nov                   Sohaib                   Could you please share your order number so that I can assist you further?           09:50 PM, 15th Nov                   Sohaib                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-) to book a return and to b
 e notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:55 PM, 15th Nov                   Sohaib                   Do you have any other query that I can help you with?           09:55 PM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpde
 sk/tickets/3374751