Subject: Ticket Assigned - Conversation with aniketh
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 17:23:38 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aniketh aniketh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aniketh Bot:  Hi Aniketh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513041349 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971566241446            09:05 PM, 15th Nov                   Sohaib               
     Hi Aniketh, Thank you for contacting us. How may I help you?           09:07 PM, 15th Nov                     aniketh                    Hi Sohaib           09:07 PM, 15th Nov                     aniketh                    The above mentioned order is duplicated           09:07 PM, 15th Nov                     aniketh                    I need to cwnc           09:08 PM, 15th Nov                     aniketh                    I need to cancel it           09:08 PM, 15th Nov                     aniketh                    As a second order for the same items is also placed and is processed while the above order is stuck           09:08 PM, 15th Nov                     aniketh                    ???           09:11 PM, 15th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:13 PM, 15th Nov                   Sohaib                   We sincerely apologize for the inconvenience caused to
  you however, we have checked and it appears that the following order number: (9513041349) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:   9513041366           09:17 PM, 15th Nov                     aniketh                    Ok in that case its fine           09:18 PM, 15th Nov                   Sohaib                   Do you have any other query that I can help you with?           09:18 PM, 15th Nov                     aniketh                    I reached out to you because i got a message statin that order number xxxxxxx349 will be processed in 1 hr           09:19 PM, 15th Nov                     aniketh                    Hence i just want to make sure i wont get charged again           09:19 PM, 15th Nov                   Sohaib                   The payment has been captured only once from your account whic
 h is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           09:20 PM, 15th Nov                     aniketh                             09:21 PM, 15th Nov                     aniketh                    Ok noted.           09:21 PM, 15th Nov                   Sohaib                   Do you have any other query that I can help you with?           09:21 PM, 15th Nov                     aniketh                    No           09:21 PM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3374506