Subject: Ticket Assigned - Conversation with aqsa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 17:10:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aqsa aqsa                    Bot:  Hi again! Bot:  Please enter your name Customer:  aqsa Bot:  Hi Aqsa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 PM, 15th Nov                     aqsa                    Hi my name is Aqsa Imran my order id is 9512846387 I need to cancel my order           08:58 PM, 15th Nov                     aqsa                    Pls ask the driver to not deliver my order           08:58 PM, 15th Nov                     aqsa                    I don’t need it anymore           08:58 PM, 15th Nov                     aqsa                    ??           08:59 PM, 15th Nov                   Sohaib                   Hi Aqsa, Thank you for contacting us. How may I help you?           09:04 PM, 15th Nov                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:04 PM, 15th Nov                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           09:08 PM, 15th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:10 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3374425