Subject: New Reply Received - NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 05:41:21 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">Guess what. I DID do a second order of same items. Using a new address and new phone number. They attempted delivery once (or not - the number provided was not contacted). And then apparently cancelled the order because they couldnt reach me - on the OLD number that was NOT the contact number provided.<div dir="auto"><br></div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 13 Nov 2021, 05:08 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Kim,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for reaching out to us.</div>
<div><br></div>
<div></div>
<div>We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this. </div>
<div><br></div>
<div>We have initiated a refund for this order. It would take around 7-14 days to reflect in your account.</div>
<div><br></div>
<div>We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.</div>
<div><br></div>
<div>Again, please accept our sincere apologies for this.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3320193