Subject: Ticket Assigned - NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Nov 2021 16:55:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION anu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anu Bot:  Hi Anu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9656653940            08:38 PM, 05th Nov                   Sohaib                   Hi Anu ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:39 PM, 05th Nov                     anu                    Hi i tried using the voucher  code 81052104708927759562           08:40 PM, 05th Nov                     anu                    But it is showing to try again           08:40 PM, 05th Nov                     anu                    Can i know what the issue is?           08:41 PM, 05th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:41 PM, 05th Nov                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            08:44 PM, 05th Nov                     anu                    1 min           08:45 PM, 05th Nov                     anu                    8105210470           08:45 PM, 05th Nov                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:46 PM, 05th Nov                     anu                    Ok           08:46 PM, 05th Nov                     anu                    ?           08:48 PM, 05th Nov                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:49 PM, 05th Nov                   Sohaib                   Is there anything else I can help you with?           08:51 PM, 05th Nov                     anu                    Though the order had 2 items i received 2 separate voucher codes           08:51 PM, 05th Nov                     anu                    One 1 send you now . There is another code also           08:51 PM, 05th Nov                     anu                    81052104705614472290           08:52 PM, 05th Nov                   Sohaib                   We have already checked the order and we will fix that for you optimally           08:52 PM, 05th Nov                     anu                    Ok           08:53 PM, 05th Nov                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:54 PM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3320069