Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 05 Nov 2021 00:12:46 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hi tabby.</div>
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<div>The below mail is for your reference. </div>
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<div>I placed order on 15th oct and still no update on the purchase. Kindly refund the amount splash has deducted as i have not received my purchase. Moreover there will be no amount for you guys to deduct for next installments. </div>
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<div>I am putting a complain against them in consumer right department aswell. </div>
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<div>From: Neelofar Ehsan &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 4, 2021 4:35 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3262298] - Delivery
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<div>Im putting a complain against you guys in consumer rights department and will attach a copy of the mail so they can have clear picture on how such pathetic service you guys provide.</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Neelofar Ehsan &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 4, 2021 1:40 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3262298] - Delivery</font>
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<div>What is the update? </div>
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<div>Pathetic customer service</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, November 3, 2021 11:10 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3262298] - Delivery</font>
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<div dir="ltr">Hi Neelofar,<br>
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Thanks for your prompt response.<br>
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We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br>
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We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.<br>
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We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3262298