Subject: New Reply Received - Need escalation late collection
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 02 Nov 2021 07:44:24 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Need escalation late collection  Ticket comment <div dir="ltr">
<div>Hello?</div>
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<div>What you want to do please tell me </div>
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<div>Why nobody has collected the parcel yet?</div>
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<div>do you want it or not please clear me out</div>
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<div>Please take it back by today or allow me to handover to your splash shop.</div>
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<div>regards,</div>
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<div>Javed Malek</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Oct 31, 2021 at 1:27 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Javed,<br><br>Thank you for your patience.<br><br>We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br><br>We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.<br><br>We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><font color="#000000">Regards,</font></div>
<div style="margin-bottom:0.0001pt;background-image:initial;background-position:initial;background-repeat:initial">
<b style="font-size:small"><span style="font-family:Verdana,sans-serif;color:black">Javed Malek</span></b><br>
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<div dir="ltr" style="font-size:small"><span style="color:black;font-family:Tahoma,sans-serif">Mob : + 971 55 8485914</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3156669